Keep the bays full. Even when you can't pick up.
Your techs are under cars and your service writer is with a customer. Meanwhile the phone rings and the next caller books with the shop down the street. FitzLab answers, texts back and books the job, so no car drives past your bays.
Four leaks in almost every shop.
Calls during rush hour
From 8 to 10 AM and at pickup time, the front counter is slammed. Calls ring out, and new customers rarely leave a voicemail.
After-hours calls
Check-engine lights don't keep business hours. Evening and weekend callers book with whoever answers first.
Declined work
"We'll think about it" on brakes, tires and fluids adds up to thousands a month that nobody follows up on.
Customers who drift away
Without a reminder, oil changes and inspections go to the quick-lube or the dealer. Once they go, they often don't come back.
Your shop, always answering.
- Overture, the AI receptionist, picks up when you can't. It knows your services, labor rate, hours and loaner policy, gets year, make, model and the problem, and books the drop-off.
- Tempo texts every missed caller within seconds: "Sorry we missed you at Rivera Auto. What's going on with the car?"
- Encore follows up on declined repairs at 2 days, 2 weeks and 6 weeks, and sends "service due" reminders based on mileage and date.
- Chorus asks happy customers for a Google review after pickup, so you climb the map pack.
What your customer sees.
A missed call at 5:52 PM becomes a booked brake job before 6:00. (Example conversation.)
Rivera Auto Repair
Hi! Sorry we missed your call at Rivera Auto. We're with a customer. What can we help with?
My brakes are grinding. 2016 Accord. Can you look at it tomorrow?
Definitely. We have 8:00 AM or 1:30 PM tomorrow for a brake inspection. Which works better?
8 works
You're booked for 8:00 AM tomorrow. See you then! Reply STOP to opt out.
✓ Owner notified · added to calendar
Then FitzLab texts you:
New booking: Maria G. · 2016 Honda Accord · brakes grinding · Tomorrow 8:00 AM · (215) 555-0142
Source: missed call 5:52 PM → text back
No app to check and no dashboard to learn. Just a text to the owner when there's money on the table.
Fits your shop. Not the other way around.
Your phone number stays
We forward only unanswered and after-hours calls. When you pick up, nothing changes.
Your rules
Diagnostic fees, towing, loaners, warranty policy and which jobs you don't take: the receptionist follows your playbook.
Your shop software
Works alongside the shop management system you already use. Bookings land on your calendar, and we can import your customer list for reminders.
How many calls did your shop miss last week?
We'll find out for free. You get a short report and a video walkthrough of where customers are slipping away.