Terms of Service
Last updated: November 5, 2026
Template for review: have a qualified attorney review these terms before launch.
1. Services
FitzLab provides AI receptionist, messaging, follow-up and automation services ("Services") to businesses ("Client," "you") as described in your order or plan. Specific scope, pricing and included usage are set out on our pricing page or in your signed service agreement, which controls if there's a conflict.
2. Fees and billing
Plans are billed monthly in advance. Setup fees are billed once and are non-refundable after setup work begins, except under any written guarantee we offer. Usage beyond included amounts is billed at the posted rates.
3. Term and cancellation
Services are month-to-month. Either party may cancel with 30 days' written notice. On cancellation we'll provide an export of your contacts and call history on request.
4. Your responsibilities
- Provide accurate business information (services, prices, hours, policies) and keep it current.
- Have the right to contact the people you ask us to message, and comply with applicable laws, including the TCPA, CAN-SPAM, and call-recording consent laws.
- Review AI-generated content and transcripts as appropriate for your business.
5. AI limitations
AI systems can make mistakes. The Services are designed to escalate uncertain or urgent matters to you, but we don't guarantee that every response will be accurate or complete. The Services are not for emergencies; callers with emergencies should contact 911.
6. Data
You own your customer data. We process it only to provide the Services, as described in our Privacy Policy.
7. Limitation of liability
To the maximum extent permitted by law, FitzLab's total liability for any claim is limited to the fees you paid in the 3 months before the claim. We're not liable for indirect, incidental or consequential damages, including lost profits.
8. Changes
We may update these terms and will notify Clients of material changes at least 30 days in advance.